We deliver cookware to street addresses in the contiguous 48 United States. Our delivery area excludes Alaska, Hawaii, U.S. territories, military addresses and destinations outside the United States.
Two parts to the trip
Processing takes 1–3 business days after an order is received. Transit takes 3–7 days after dispatch. Processing and transit are separate periods; weekends and public holidays can affect dispatch schedules. These are estimates, rather than a guaranteed arrival date.
One simple shipping rate
- Orders of $59 or more receive free standard shipping.
- Orders below $59 have a $6.99 standard shipping charge.
The threshold applies to the merchandise subtotal after any discounts, before tax. Your shipping charge appears in the cart and again at checkout.
Tracking and delivery
When your order ships, we send shipment information to the email address used at checkout. Items in one order may arrive in separate parcels without an additional standard shipping charge. Please check your address before placing an order and contact us promptly if it needs correction; changes may not be possible after dispatch.
If a parcel is delayed, marked delivered but missing, or arrives damaged, contact us with your order number. Keep packaging and photographs of any damage so we can help investigate. If we cannot meet the stated dispatch period, we will contact you with a revised estimate and the option to cancel for a refund.
Need a hand?
Email help@chicforgekitchen.com or call (718) 912-4325, Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time. Read the return process.